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The tool provides options for removing problematic Acrobat items only while leaving Reader untouched and vice versa. The cleaner tool fixes such issues by cleaning up corrupted installations, removing or fixing corrupted files, removing or changing permissions registry entries, etc. This is particularly problematic when permissions set on plist entries or files prevent the successful installation of new installs and/or updates. While most installs, uninstalls, and updates operations happen without incident, there are cases where a user may not be able to complete such tasks due to some registry or file conflict on the machine. The Adobe Reader and Acrobat Cleaner Tool removes a standalone installation of Reader or Acrobat, including any leftover preferences and settings remaining after a standard program uninstall.

Always uninstall DC products via standard, supported methods. Adobe provides the utility as a least resort to repair machines after a failed or partial uninstall.

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Run the uninstall.tool either as root or by assuming root privileges by sudo, providing the computer's password where prompted.ДЄlthough macOSВ supports the removal of apps via Trash or Launchpad, we do not recommend using these methods as they do not fully uninstall the Agent, and associated features, from the computer.ДЇrom Dashboard 2021.04.27, Mac computers are automatically unenrolled from Apple Device Management and any associated configuration profiles deleted when the Agent is uninstalled and the device removed from the Dashboard.The AcroCleaner is not an uninstaller and should NOT be used as such.

Navigate to the Mac Agent installation directory.

The Mac Agent uninstall.tool is contained in its installation directory, /usr/local/rmmagent

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Where the Agent installer was removed to the bin, simply download another installation package from the Agent menu on the Dashboard. Click OK to begin the uninstall process.Enter the computer user Password when prompted.Review the warning information and proceed.Double-click on the Agent disk image file (for example.Go to the Downloads folder (available inВ the Finder sidebar or the Dock).Run the uninstall.tool in Terminal (Command Line).Rerun the Agent Installer and select Uninstall.There are two options to manually remove the Agent from the computer:

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Manual Agent uninstalls are communicated back and once received the device is removed from the Dashboard (if is was not already removed).

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To fully remove the Agent from the computer a manual uninstall is required.ДЄutomatically uninstall the Monitoring Agent for Windows and Mac provides further information on this functionality and Agent removal behavior. The Agent will continue to run and attempt to upload data, which is rejected on our side as its Dashboard association was deleted. Pre-Agent v1.2.0 the Delete Device option simply removes the entries for the device from the database, it does not remove the Agent from the device.

Enter the password of the account you have logged into the Dashboard under to confirm deletionДepending on the Agent cycle, the Agent removal process may take over an hour to complete.

Choose the Delete option, for example Delete Workstations.

Right-click on one of the selection or from the Workstations or Devices drop-down.

Multi-select the devices for removal ( Shift and left-click for a range, Control and left-click for specific devices).

The Dashboard deletion options are available when logged in using an account with General Settings (Devices) permissions enabled. Where Mac Agent 1.2.0 is installed on the device, deleting the computer from the Dashboard also uninstalls the Agent. Automatic Agent Uninstall (from Mac Agent 1.2.0) Please verify the correct item is selected for removal before entering the password and confirming deletion. Once confirmed, any information stored in relation to the Client, Site or Device(s) is instantly removed from the database and the data is unretrievable.

For example, a manual uninstall.Дashboard deletion or Agent Uninstalls are non-recoverable actions. Use the Agent Removal Alerts to receive a notification when Agent removal is through a non-Dashboard method. This includes the Date/Time of removal, the Client, Site and Device Details in addition to the Username and action, for example: Agent Uninstalled Manually from Device. The User Audit Report, available from the Dashboard Reports menu, records information on device deletions. Mac Agent 1.2.0 (or later)В automatically uninstalls when the device is deleted from the Dashboard or you can manually remove the Agent from the computer.

If no longer required you can remove the Remote Monitoring and Management Agent from the Mac computer.

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